Privacy Policy

Privacy Policy


Please also read the terms and conditions carefully before using this Website, registered in Cape Town in the Republic of South Africa. By accessing or using our Website, you also agree to be legally bound by the terms and conditions as they may be modified and posted on our Website from time to time.

If you have any other queries on how to use this site, please email us with a brief outline of your problem.

Details of procedures, products, services, prices, payment and delivery are displayed on our Website. If you choose to place an order, you will be given clear instructions on how to navigate our simple online order process and you will be required to provide us with your accurate personal details.

If you have a comment, concern or complaint about a product or service you have purchased from us, please contact us via email.

2. Shop and Account Information

In order to purchase from our online shop you will be required to complete our registration process. As part of the registration process, you will be asked to choose a password. Please keep this password secret, as it is entirely your responsibility to maintain its confidentiality, and we will not in any way be held accountable for any unlawful use of your profile. You are also responsible for all transactions that occur under your user name and password.

If any of your contact details have changed since the last time you ordered from us, kindly see to it that all of your account information is updated. The Spa Shop will not accept liability for items couriered to delivery addresses incorrectly supplied by customers. If you realise that you have supplied us with incorrect delivery or billing information, kindly contact us within 24 hours of order being placed on the site to notify us of the error, and we will do everything possible to ensure that the necessary corrections are made

You warrant that:

2.1. the personal information which you are required to provide when you register is true, accurate, current and complete in all respects;
2.2. you are not impersonating any other person or entity and
2.3. you will notify us immediately of any changes to your personal information by emailing or telephoning our customer service representatives.

3. Your account

If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. We shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep your password and account protected.

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

We reserve the right to refuse access to our website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

As part of our policy to protect against the fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards

In order to monitor and improve customer service, we sometimes record telephone calls. When you pay for your order by credit or debit card, we carry out checks or ‘authorizations’ with the card issuer for security reasons. Should any problems occur with the authorization of your card, we will contact you with further details.

Your use of this site indicates your acceptance of these terms and conditions as well as your agreement to follow and be bound by them. Do not use the site if you do not agree to be bound by these terms and conditions. We may periodically change the terms and conditions, without notice. It is the consumer’s responsibility to check them from time to time. By making use of this website, you, the consumer, acknowledge that you have read, understood and agreed to be bound by these terms and conditions.

4. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.if any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not effect the validity or enforceability of the remaining provisions.

5. Updates and amendments

These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.

6. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of South Africa. You agree, as we do, to submit to the exclusive jurisdiction of the South African courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.